The power distribution company K-electric’s website underwent a cyber-attack on Monday. The website has still not been restored.
K-Electric finally released a statement about the website. They say that all the ‘call centre(s) are operational and fully functional’. Furthermore, ‘to ensure the integrity of our systems, as a precautionary measure, we have isolated few non-critical services.’
The main target of the hackers was the company’s billing system. Thus, the website has been inoperative since then. As a result, the company cannot issue the electricity bills to its customers in many places. However, they say ‘duplicate bills may be availed from the nearest K-Electric Customer Care Center’.
According to the spokesperson of K-electric, they have filed a complaint with the FIA about the cybercrime. Moreover, they have ‘initiated consultation with international information security experts’. He further added that the hackers have asked the company to contact them via the dark web.
Furthermore, the hackers have demanded ransom money for returning the data to the K-Electric. The data has been currently encrypted by hackers.
Online services have become inaccessible of the company’s account to consumers. Moreover, a ransomware researcher has been tipped off by a local Pakistani security company.
Luckily for the consumers, the power supply has not been disrupted.
According to the sources, the cyber-attack on the company’s IT systems has disrupted the internal communication. Conversely, this is causing problems for the company in its links with the banks.
The anti-hacking software of K-Electric has also malfunctioned due to the cyber-attack.
At present, the company is providing its services to 2.5 million customers. Moreover, the above 10,000 people are currently employed by the power company.